Frequently Asked Questions
You can track your order using the tracking number sent to your email after shipment.
Please contact our support team within 1 hour of placing your order for modifications.
Orders are typically processed within 1-2 business days before shipping.
You can cancel your order within 1 hour of placing it by contacting our support team.
We offer standard shipping and express shipping options at checkout.
Standard shipping takes 5-7 business days, while express shipping takes 2-3 business days.
Yes, we ship to most countries worldwide. Shipping costs vary by location.
Contact us immediately if you need to change your shipping address before the order ships.
Yes, all our products are 100% authentic and come with manufacturer warranty.
We use premium quality materials sourced from certified suppliers.
Care instructions are included with each product. Generally, avoid exposure to water and extreme temperatures.
Color availability varies by product. Check individual product pages for available options.
We offer a 30-day return policy for all unused items in original packaging.
Contact our customer service team to initiate a return. You'll receive a return label via email.
Refunds are processed within 5-7 business days after we receive your return.
Yes, we offer exchanges for different sizes or colors within 30 days of purchase.
Our warranty covers manufacturing defects for 1 year from purchase date.
Contact our support team with your order number and photos of the defect.
No, the warranty is non-transferable and valid only for the original purchaser.
Warranty is voided by unauthorized repairs, misuse, or accidental damage.
We accept all major credit cards, PayPal, and Apple Pay.
Yes, we use industry-standard SSL encryption to protect your payment information.
Yes, we offer installment payment options through Shop Pay and Klarna at checkout.
Your payment method is charged immediately when you place your order.